TURBULIN Predictive Dialer

C3 (Converged Communication Center) is a powerful and affordable communication solution for designing and managing a growing contact center, enhancing the customer experience, and improving agent productivity. Available in both on premise-based and hosted versions, this powerful solution will fit both large and small organizations.

C3encompasses the broad functionality required by next-generation contact centers, including the ability to handle customer contacts (voice calls) and at the same time, facilitating fully-integrated monitoring, recording, reporting and administration for all customer interaction activities.

Some of these powerful features include:

Dialer

Predictive Dialer Module to improve both agent productivity and overall system performance.

  • Hosted version for At Home agents and Virtual Call Centers
  • Single view for real-time statistics
  • Simplified Agent module maximizes productivity
  • Powerful Scripting module is 100% customizable
  • Extensive data retrieval capabilities

Analytics

Comprehensive Contact Center reporting at supervisor's fingertips in either graphical chart or text mode

  • Agent Performance
  • Cumulative call and average talk time by agent
  • Average wait time and call volume
    (during any given time interval)
  • Outbound call trends
  • Campaign effectiveness

DRS

Digital Call Recording or Logging System to monitor service quality

  • Records all outgoing calls
  • Search for calls by date, time, phone number, or extension
  • Supports all Audio players for easy listening
  • Flexible storage options
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