Our Agent console can be summed up in one word - Intuitive. A windows-based office GUI with a familiar look and feel allows agents to quickly familiarize themselves with features and functionality. This ease-of-use allows your agents to become productive in a very short time frame.

Using the C³ agent console, agents can quickly and efficiently make and disposition calls and update custom database information. Advanced call processing features include the following:

• Call Recording
• Live Transfers
• Conference calls to third parties
• Schedule Customer Callbacks

These features can quickly be initiated in addition to making predictive calls through the intuitive GUI interface.

The C³ ScriptBuilder® allows you to build unique scripts or information gathering forms for each individual campaign. The powerful, yet easy to use technology allows the most basic user to create the most comprehensive scripts to enhance your agent's ability to communicate with your customers and capture the most critical information required to complete the deal. Customer responses can be entered directly into these scripts where the database is updated immediately.

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