Administrator Console
The C3 Administrator Console is the control center for all agent activities
and the C3 system. From this console, the Administrator enables/disables lists
and campaigns, controls dialer pacing, provides daily statistics and produces real-time reports.
The Administrator Console is an integrated set of utilities created for designing campaigns,
maintaining agents, importing of data and comprehensive list management. Your Supervisors and
Managers have control over all major control points of the C3 system from this
console and can assist your agent be productive.
Features of the Administrator Console include:
- Setup of agent groups and teams
- Complete campaign setup and configuration
- Standard system reports
- Custom user data utility to add table and columns to user data
- Initiates campaigns and creates and manages calling lists
- Monitors agent and campaign activities in real-time
- Monitor the progress of outbound calls
- Allows Recording and conferencing with any agent
- Controls dialing campaigns from any network node or from an off-site location
- Security management
- Database selection criteria and outbound campaign loading
- List Management
- Monitoring of other servers on the system
- Monitors all stations and daily statistics of all agents connected to the system
- Monitors the status of active and inactive campaigns
- Log agents on/off various campaigns
- Runs real-time reports of each agent's activities
- Can set separate dial pacing for each campaign depending on drop rate
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